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We are currently helping a technology focused client in seeking a Network Engineer with and 2nd line support background to help shape, support and optimise their global infrastructure. From deploying advanced security solutions to contributing to key infrastructure/network projects, you'll be right at the core of what keeps their systems running smoothly. You'll also be providing 2nd Line Operational Support, help drive network standardisation and work the ticket queue within agreed SLAs, making a real difference to their day-to-day operations.
Key Areas of Responsibility
- Participate 2nd Line Support, triaging and resolving wider IT incidents and requests (e.g. M365, identity, endpoint, Intune basics) and collaborating with the team to deliver project tasks on time.
- Provide 2nd and 3rd-line support for networking issues, promptly resolving incidents and addressing performance issues. Conduct root-cause analysis for network incidents, implementing lasting solutions.
- Help design, manage, configure, and optimise the group’s growing Cisco-focused infrastructure, as well as cloud infrastructure. Participate in global standardisation initiatives to ensure consistency and best practices across sites.
- Assist in the design and implementation of Fortinet’s security and SD-WAN solutions to enhance network security and performance. Support the deployment and management of the Zscaler solution in securing internet access and comprehensive threat protection.
- Stay informed about the latest advancements in networking and cloud technologies.
- Collaborate with cross-functional IT teams to support the Group’s initiatives and infrastructure projects, working effectively both independently and as part of a team.
Ideal Background
- Cisco Certification – CCNA
- Experience with Fortinet security solutions and SD-WAN configuration and management
- Experience with Zscaler configuration and management.
- Experience with network monitoring tools for proactive network management.
- Basic Cloud infrastructure exposure, including Azure.
Side notes
- This will be a Hyrid role, office Mon-Weds.
- You will need to be eligble for SC vetting.
- You will need a full licence and access to a vehicle for occational travel to local sites.
Please apply for consideration
