Commercial Operations Manager - Social Housing

The client is a fast-growing organisation delivering high-quality construction and maintenance services across the social housing sector.

We are seeking an experienced Commercial Operations Manager who has excellent management experience with Labour, sub contractors and with SOR codes, so schedule of rates for various social housing, commercial and local authorities.

Our work spans reactive repairs, planned maintenance programmes, and property refurbishments.

As we continue to expand, we are looking for motivated and experienced professional to join our team and help us maintain our reputation for reliability, efficiency, and excellent service delivery.

Key responsibilities:

• Quote Production Using SOR Codes:
• Prepare and manage detailed job quotations using Schedule of Rates (SOR) codes, ensuring accuracy, cost-efficiency, and adherence to client specifications and contract requirements.
• Quote Review & Approvals:
• Review and approve all submitted quotes, verifying scope, pricing, materials, and labour requirements. Ensure quotes align with budget targets, contractual obligations, and operational capacity.
• Work Order & Job Lifecycle Management:
• Oversee the end-to-end process of job delivery from quote acceptance to completion, ensuring all tasks are completed on time, to specification, and within budget. Job Completion & Quality Assurance: Ensure all job completion forms and documentation are accurately completed, filed, and audited. Monitor workmanship and service quality through spot checks and client feedback.
• Health & Safety Oversight:
• Implement and enforce company-wide Health & Safety procedures across all sites. Conduct regular audits, toolbox talks, and ensure risk assessments and method statements (RAMS) are completed and followed.
• Compliance Monitoring:
• Maintain compliance with all statutory regulations, industry standards, and client-specific service level agreements (SLAs). Monitor and report on KPIs, ensuring all completed jobs meet legal and contractual obligations.
• Team Management & Development: Lead and support operational staff, supervisors, and subcontractors. Coordinate onboarding, skills assessments, and ongoing training to ensure workforce capability and performance.
• Client & Stakeholder Liaison:
• Act as a primary point of contact for clients regarding operational matters. Attend client meetings, resolve escalations, and ensure customer satisfaction is consistently high.
• Site Visits & Inspections:
• Conduct site visits as required to assess progress, ensure compliance, and provide guidance or escalation support. Use findings to drive continuous improvement and performance.
• Resource & Workflow Coordination:
• Allocate labour, materials, and equipment efficiently across multiple jobs, ensuring productivity and responsiveness to urgent or reactive maintenance tasks.
• Reporting & Performance Analysis:
• Produce regular reports on operational performance, financial targets, completed works, and outstanding issues. Use data insights to identify trends and implement process improvements.

Your KPI’s that you are accountable to achieve and reviewed in line with your 12 Month Performance Review with your Line Manager are.

People/Customer

• All Direct Reports to be fully competent within their job role and have monthly 121’s and 12-month Performance Review

Health & Safety

• To ensure all Direct Reports receive the necessary training and competency within all their given areas of Health & Safety responsibilities
• To demonstrate a pro-active leadership role in all aspects of Health & Safety Management

Quoting

• To ensure you achieve all your KPI targets and to evidence at your 12-month performance review, a pro-active leadership style that actively contributes to the yearly P&L performance of the Business

Travelling to different sites, so some distances may be up to 2.5 hours.

Maybe required to do some site visits at times, there is a team that also can go to various sites as well. 

• Full UK driving licence (essential).

SMSTS Ideally
Health and Safety Certificate / First aid.

What We Offer

• Competitive salary
• Supportive management team with opportunities for progression
• Company vehicle
• 28 days including bank holidays
• Pension

Job Types: Full-time, Permanent

Pay: £48,000-£55,000 per year basic

Company pension, Holidays

Schedule:

Monday to Friday

Hours - 45 hours per week.

1 in 3 saturdays - day off in lieu in the week.

Work Location: On the road

Expected start date: 26/08/2025