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Our client is a leader in Freight Forwarding specialising in Ocean, Air Freight and Road Haulage. Established over 30 years ago, the business is a fully independent company offering a global, comprehensive shipping and freight forwarding service.
They have an exciting opportunity for a Junior Freight Forwarding Co-ordinator to join their growing team. This a key role within the Operations Team and its purpose is to maintain excellent customer service for Overseas Agents & Import Clients.
Key Responsibilities include:
- Handle customer queries via telephone & email
- Process customer bookings & input data into Mutilfreight/Cargowise and other systems
- Monitor and maintain the shared inbox
- Obtain pricing and provide quotes / service information
- Check and send customer documentation and produce bills of lading
- Undertake research and network, where necessary to remain competitive
- Work proactively to anticipate, manage and meet customer requirements
- Persuading customers of the high levels of service the company provides in terms of quality, service and price
About you:
- Previous experience of working in a Freight Forward role is essential
- Good IT skills - with a sound working knowledge of Microsoft Office
- Excellent customer service ethic, a strong desire to satisfy customer needs and achieve results
- A strong negotiator and the ability to solve problems and overcome difficulties
- A proactive, positive and self-disciplined approach to work
- Work effectively and calmly under pressure
Why work here:
- Salary is £25k - £28k depending on experience
- Excellent Career Development
- 25 days holiday plus Bank Holidays
- Contributory Pensions Scheme
- Health Cash Plan
- Free Parking
- Group Life Assurance
- Cycle to Work Scheme
- Brilliant team!
