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We are seeking an organised and detail-oriented Employee Benefits Administrator to join a professional team in the financial services industry. This role in London will involve managing administrative tasks related to employee benefits and providing efficient support to ensure smooth operations.
Client Details
This opportunity is with a well-established organisation in the financial services sector. They are a medium-sized company with a strong focus on delivering tailored solutions to their clients. Their London office offers a professional and supportive working environment.
Description
- Processing of client, provider and adviser queries by email, letter and phone.
- Issue new joiner e-mail (database e-mail and employer specific e-mail).
- Send relevant benefit invites and action any additions - notifying company of any changes to payroll.
- Update and action new joiners.
- Update and action leavers.
- Address changes - in turn updated relevant providers.
- Benefit level amendments.
- Bulk data downloads.
- Issue App launch e-mails and assist with login queries.
- Explain transfer process and send LOA.
- Send LOA's to providers and follow up until info received, keeping client updated in the meantime.
- Contact client with results (policy summary and projection of benefits including all policies).
- Arrange call with adviser if suitable and available to client based on company service agreement.
- Communicate professionally with clients, providers, and advisers via email, letter, and phone.
- Obtain, verify, and issue invoices for products including PMI, GLA, GIP, Cash Plan, and Dental.
- Save invoices to company files and update individual employee premiums on internal databases.
- Issue final invoices to employers
Profile
A successful Employee Benefits Administrator should have:
- CII qualifications in Financial Services and/or Pensions - desirable but not essential.
- GCSE Maths and English (grade 5 or above).
- Understanding of Net, Salary Sacrifice and Tax for pension contributions.
- Basic understanding of core employee benefit products such as Life assurance, income protection, and private medical insurance.
- Experience in Financial Services, particularly Group Personal Pensions and Group Risk, with worked experience in an Employee Benefits Team.
- Experience of processing Letters of Authority and producing Pension summaries.
- Customer service experience.
- Telephone experience dealing with providers and customers.
Job Offer
- Competitive salary in the range of £25,200 to £30,800, depending on experience.
- Permanent position within the financial services industry.
- Opportunity to work in a professional London-based office.
- Supportive company culture with opportunities for career development.
- Comprehensive training and onboarding to help you succeed in your role.
If you are looking to further your career as an Employee Benefits Administrator in London, we encourage you to apply today.
