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- Support Service Charge Analysts in calculating and issuing charges, including preparing simpler schemes independently.
- Respond to customer queries in a timely, professional, and informative manner.
- Extract expenditure data from internal systems and support budget monitoring.
- Help prepare invoices and documentation for audit purposes.
- Assist with the production and quality control of service charge statements.
- Contribute to systems testing and improvements as part of wider service transformation.
- Maintain accurate data across internal systems and support procedural documentation.
- Prepare documentation for meetings with residents and managing agents.
- Excellent customer service and communication skills.
- Organised and reliable, able to manage multiple tasks and deadlines.
- Strong numeracy and attention to detail.
- Confident using financial and administrative systems.
- A team player with a proactive approach and a genuine belief in delivering great service.
