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Lead the planning, delivery, and daily operations of all bars and retail outlets across the resort. Drive guest satisfaction, team
Client Details
We're working in partnership with a leading UK resort operator to recruit an experienced Senior Manager to oversee the planning, delivery, and performance of their Bars & Retail department. This is a high-impact leadership role within the Resort Management Team, ideal for a commercially minded professional with a passion for delivering exceptional guest experiences.
Description
- Oversee daily operations of bars and shops across the resort
- Lead and develop a team of 125 employees
- Manage budgets: payroll, stock, inventory, and P&L
- Drive sales, reduce waste, and control variable costs
- Ensure compliance with Health & Safety and audit standards
- Improve guest experience using feedback and data (NPS focus)
- Manage central rostering and align staffing with guest demand
- Own the full employee lifecycle: hiring, training, performance, retention
- Collaborate with resort and central support teams
Profile
- Proven experience in hospitality and retail leadership
- Strong commercial and financial acumen
- Passionate about guest experience and team development
- Skilled in managing KPIs, costs, and operational risks
- Excellent communicator and cross-functional collaborator
- Proactive, improvement-focused, and results-driven
Job Offer
This is an exciting opportunity for an ambitious leader ready to shape the future of bar and retail operations within a fast-paced, guest-centric environment.
