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Looking for a Complaints officer to join a leading Property Services Company based in Skelmersdale
Offering a competitive salary of up to 30,000 + benefits
- Your role will be to liaise with tenants regarding repairs, update on progress and make sure any complaints are received in accordance with policy and procures.
- Be responsible for taking ownership and managing complaints through to resolution in line with policy
- Ensuring agreed targets are delivered within your service area and complaints received in accordance with policy and procedures
- Call handling and managing correspondence via email and phone
Requirements:
- Previous experience within a similar role or industry ideally Social Housing
- Able to handle complaints effectively
- Are an excellent communicator, comfortable with email and telephone conversations
If you are interested in this role, or would like more information please attach an updated cv and we will be in touch
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
