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** Office based role **
9am-5.30pm
£30,000 - £33,000 basic with up to £3,000 disc bonus
Key Responsibilities
Cash Collection
- Manage cash collection for both branch and corporate accounts.
- Proactively chase outstanding payments through various channels.
- Minimise overdue debt, particularly in the 60- and 90-day categories.
Cash Allocation
- Process BACS and cheque payments, ensuring accurate allocation to customer accounts and specific invoices.
- Regularly reconcile ledgers and unallocated cash.
- Perform weekly reconciliation of cash sale accounts.
Credit Management
- Monitor accounts exceeding 20% of their credit limit and submit reviews as necessary.
- Ensure accounts remain within approved credit limits.
Credit Holds
- Place accounts on hold when appropriate.
- Communicate hold status clearly to both internal teams and external customers.
Customer Queries
- Handle inbound calls and correspondence regarding account queries.
- Record all interactions accurately and promptly.
- Collaborate with branch teams to resolve issues efficiently.
Escalation
- Escalate unresolved issues to the Line Manager in a timely manner.
General Duties
- Produce customer reports and perform general administrative tasks as required.
- Provide cover for absent team members when needed.
Skills & Experience
- Experience in a credit controller role
- Strong communication and interpersonal skills.
- Ability to meet tight deadlines with accuracy and attention to detail.
- Demonstrates energy, initiative, and a proactive approach to problem-solving.
- High level of numerical accuracy and reconciliation skills.
- Proficient in Microsoft Excel and capable of learning internal systems quickly.
Core Competencies
Active Leadership
- Embodies and promotes company values.
- Supports and coaches team members.
- Prioritises Environment, Health & Safety in daily operations.
- Delegates effectively and invests time in team development.
Collaborate to Win
- Seeks expert input when needed and shares knowledge openly.
- Encourages teamwork and collective success.
Drive High Performance
- Sets and communicates high standards for self and team.
- Tackles challenges beyond routine responsibilities.
- Supports capability development and embraces cross-business collaboration.
Focus on Customer
- Understands and responds to customer needs.
- Manages contractual obligations and resolves concerns efficiently.
- Maintains strong customer relationships and monitors service performance.
Communicate Effectively
- Listens actively and understands stakeholder needs.
- Communicates clearly and keeps stakeholders informed.
- Adapts communication style to suit the audience.
Strategy & Planning
- Sets clear goals and numerical targets.
- Plans projects effectively, identifying resources and timelines.
Technical Skills
- Computer literate with strong analytical and financial acumen.
- Able to assess business proposals for profitability and support budget implementation.
