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Company Overview
We are an operator in the leisure and entertainment industry, offering a premium family entertainment experience through a diverse range of attractions including arcade gaming, AR Darts, laser tag, VR, karaoke, batting cages, bowling, food and beverage services, and event hosting. Our commitment is to deliver safe, memorable, and high-quality experiences that bring people together.
To support our continued growth and operational excellence, we are seeking a results-drivenGeneral Managerto lead our flagship location.
Position Summary
The General Manager will be responsible for overseeing all operational, financial, and staffing aspects of the centre. This role requires a strategic leader with strong business acumen and a proven ability to deliver exceptional customer service while effectively managing a multidisciplinary team in a fast-paced, customer-centric environment.
Key Responsibilities
- Provide strategic and hands-on leadership across all departments, ensuring smooth daily operations and alignment with business objectives
- Oversee financial performance, including budgeting, forecasting, cost control, and revenue growth initiatives
- Ensure optimal staffing levels, performance management, and training programs to build a high-performing, customer-focused team
- Maintain operational standards in safety, cleanliness, maintenance, and service delivery
- Lead the implementation of marketing campaigns, promotional events, and community engagement strategies
- Manage guest experience metrics, continuously identifying areas for improvement
- Serve as the primary liaison between corporate leadership and centre-level operations
- Ensure compliance with all regulatory, licensing, health and safety requirements
Qualifications & Experience
- Minimum 2 years of management experience preferably as a General Manager in hospitality, leisure, retail, or entertainment environments
- Strong leadership skills with a track record of team development and employee engagement
- Solid financial and commercial acumen with experience managing P&L responsibilities
- Excellent interpersonal and communication skills
- Demonstrated ability to drive operational efficiency and improve guest satisfaction
- Proficiency in operational systems, POS software, and standard office tools
- Willingness to work flexible hours, including evenings, weekends, and holidays as needed
- Experience of managing a budget of at least £1m
What We Offer
- A competitive remuneration package with performance-based incentives, salary from £45,000 plus bonus.
- Career progression opportunities and development within a growing organization
- A supportive, inclusive, and professional work culture
- Complimentary access to attractions and employee discounts
Application Process
Interested candidates are invited to submit a detailed resume and a cover letter outlining relevant experience and leadership achievements.
