People Operations Coordinator

People Operations Coordinator Slough or London/Slough Hybrid Competitive Salary We are seeking a highly organised, detail-oriented People Operations Coordinator to support and enhance our People Operations (HR) function. In this role, you will assist with administrative processes across the employee lifecycle, from onboarding to offboarding, and help ensure our employee experience is seamless, efficient, and positive. You will often be the first point of contact for the People Team and provide high quality, customer focused, HR support service whilst continuously being dynamic in influencing positive improvements across the team.HR Operations & Administration - Process employment-related documentation including contracts, job change letters, background checks, referencing, and probation management, ensuring alignment with SLAs. - Maintain and update employee records and HRIS (Zellis) systems accurately and promptly. Regularly monitor the probation tracker and follow up with managers on reviews, completions, or extensions. Systems & Data Management - Use Sostenuto (SOS) to log and manage HR queries, ensuring complete audit trails. - Administer QA365 training system tasks, including onboarding and offboarding. - Ensure consistent and accurate electronic filing and record-keeping across the team.Employee Support & Communication - Act as the first point of contact for internal and external HR queries via phone and email. - Respond to or reassign queries in line with SLAs. - Maintain effective communication with stakeholders across the business. - Uphold confidentiality and data protection standards at all times.Benefits Administration - Support the administration of employee benefits including PMI, health plans, life insurance, GIP, cycle to work, tech benefits, charity leave, and season ticket loans.Continuous Improvement & Development - Identify and raise process issues, contributing to ongoing improvements. - Take ownership of personal development and build HR knowledge to support the team.Down time: Taking time for ourselves is so important these days, which is why we dedicate some of our benefits to support your health and wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.?How we'll help with finance matters: In addition to pension, group income protection and life insurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.?Personal growth: Learning and opportunity is at the core of what we do - and that applies to you too!?You'll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you'll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from Circus Street and Cloud Academy on a variety of tech and business topics.??Our people: We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a career, we welcome you and the alternative perspectives you bring to our diverse family. We're proud of the progress we've achieved over the last few years to build an inclusive culture and celebrate our diversity - our rankings on The Inclusive Top 50 UK Employers List are a testament to this.?We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.?If this is what you're looking for, here are the next steps:?Hit the apply button and register on our QA website to fill out our quick and easy application form. If you'd like to hear more about the role you can find me on LinkedIn - or email me: - happy to help!