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Role: Senior IT Technician - Education
Location: Slough
Salary: £32,000
Benefits
Role:
The Senior IT Technician is an essential part of our academy IT team, acting as a technical escalation point and ensuring the appropriate service levels are maintained and the systems are reliable.
Our goal is to offer an essential, responsive service to ensure that our schools can deliver the best teaching and learning possible. We are looking for someone who takes pride in customer service and will help us continue to achieve this for our schools.
The Senior IT Technician will be accountable to the IT Team Lead and assist in the development and delivery of the academy's IT strategy, including both day-to-day support and development work. They may also be asked to input to the IT vision and strategy, ensuring it meets the school's requirements and is viable from a technical and IT support perspective.
Essentials:
- Should have at least 3 years' experience in an IT Support role (Preferably in a School environment)
- Strong knowledge of Microsoft desktop operating systems and Applications
- Strong knowledge of Wired and Wireless Networking including topologies, switch configurations and WLAN administration
- Strong knowledge of Microsoft Server technologies (including Active Directory, ADFS, RADIUS and System Center)
- Strong knowledge of Microsoft 365 (including User Management, Exchange and Teams administration)
- Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user.
- Experience and up to date knowledge of server systems management including SAN, LAN & WLAN, Virtual LAN and network virtualisation (Hyper-V), Exchange, SQL and Apple OS X solutions.
- Knowledge and understanding of a broad range of web, data handling and presentation applications.
- Experience of working collaboratively with teachers & other professionals whilst demonstrating the ability to explain technical issues to non-technical users.
- An understanding of child protection issues.
- Ability to use an analytical approach to diagnosing and solving technical problems.
- Ability to work under pressure, prioritising work to meet deadlines, whilst maintaining a professional service to the school and users including parent/ carers.
- Manage overall compatibility and analysis of hardware, applications and operating systems, according to user requirements and expectations
- Install additional servers and upgrade core network components with critical updates, bug fixes and security updates
- To manage new projects and system developments
- Liaising with external contractors and 3rd party suppliers as required to maintain the telephone system
- To assist in managing the ICT support team's workload and priorities
- To monitor and manage server logs and use them to inform developments and support procedures
INDIT
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
