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Freightserve recruitment are looking for a Night Shift Air Logistics Customer Care Team Leader for a major Freight Forwarder. The company is based in the Heathrow area.
The Air Logistics Customer Care Team Leader is responsible for ensuring that our customers and team experience is a positive one each and every time they engage with us, providing operational and customer care excellence
How you create impact
- Maintains and enhances customer services by ensuring procedures are followed and systems used correctly by the team.
- Follow any new systems procedures within the department.
- To take job orders from clients, that include routing, classifying of service type, establishing a deadline.
- Familiarize yourself with all special services we can offer and ensure customers are given all options available
- Staff time keeping and verbally speak with staff when required
- Assist out of hours to maintain correct cover staff levels in the event of staff sickness
- Implement any new systems within the department / Team
What we would like you to bring
- Experience in Aerospace
- Extensive customer service experience within Freight forwarding
- Excellent knowledge of international and domestic airline routings
- Understanding of the Aviation industry and delivering Time Critical shipments using all available services
- Experience in leading and managing a team
Working hours are 4 nights on 4 nights off 7pm until 6.30am
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
