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This position is offered on a contract basis for 8 weeks, with working hours of Monday to Friday, 37 hours per week, onsite-based with some flexibility.
The Customer Liaison Officer will receive:
- The opportunity to work with a respected, community-focused contractor
- Potential hybrid working options depending on site requirement
- 8 week contract
Key responsibilities for the Customer Liaison Officer:
- Be the main point of contact for residents throughout the kitchen refurbishment programme
- Provide clear, timely updates on work schedules, access requirements, and progress
- Coordinate appointments between contractors and residents
- Resolve resident concerns in a professional and empathetic manner
- Support the operational team in delivering an efficient and high-quality service
- Maintain accurate records of communications, access arrangements, and feedback
- Assist in delivering community engagement activities and promoting social value initiatives
- Conduct property visits and complete site notes and reports as require
Requirements for the Customer Liaison Officer position:
- Previous experience in a Customer Liaison, Resident Liaison, or Tenant Liaison role
- Experience within the social housing sector, ideally supporting kitchen or planned refurbishment programmes
- Excellent communication and interpersonal skills
- Strong organisational and time management abilities
- Proficiency with Microsoft Office
- Full UK driving licence and access to a vehicle
To apply or find out more, please contact Ryan Stewart on (phone number removed) or email (url removed)
