Complaints Manager

Your new companyYou will be working for a healthcare organisation based in Solihull. You will work as their Complaints Manager/Complaints Lead and manage the full complaints process for the service. Your new roleAs a Complaints Manager, you will be an integral part of a dynamic team, working under the guidance of the Compliance and Governance Manager. Your role will involve promoting and facilitating effective governance, communication, and complaint management throughout the organisation. Key responsibilities include developing efficient systems, embedding policies and processes, and implementing and monitoring learning initiatives. You will manage the full complaints process from initial complaint to resolution. You will manage up to 10 complaints per week, which can be of all levels of severity etc. You will be responsible for reviewing and escalating incidents and complaints in accordance with local and national guidelines. You will play an integral part in implementing a new complaints system, so experience of this is desired. What you'll need to succeedTo be successful in this role, you must have led a complaints-handling process and effectively responded to complaints, ideally within an NHS/Healthcare setting. You must have identified opportunities for service improvement based on complaint outcomes and feedback. You must have delivered excellent customer service to both internal and external customers via telephone and email. You must be able to demonstrate significant administrative experience, including proficiency in using spreadsheets and databases to generate reports. You must be able to handle sensitive and highly confidential information. You must be immediately available for this role with little or no notice period due to the urgent requirement. This role is predominately office-based with the possibility to work one day from home post training. What you'll get in returnThis opportunity is temporary to permanent with the option of becoming a permanent role from the start for the right candidate. You will be part of an incredible organisation with an incredible team around them. You will receive an annual salary equivalent to £36,000 per annum. You will have the ability to start a new role ASAP. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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