Client Service Advisor

Kate+Co

Posted 2 days ago, valid for 4 days

Solihull, West Midlands B90 4SF

Full Time

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Sonic Summary

We are seeking a motivated individual with a passion for customer service for the role of Client Service Advisor.
No prior experience is required as full training will be provided, but strong IT skills and an excellent telephone manner are essential.
The position involves handling inbound customer calls, providing technical and billing support, and assisting with administrative duties.
Candidates should possess excellent communication skills, a positive attitude towards learning, and good problem-solving abilities.
The salary for this role is competitive, and candidates should be prepared to demonstrate their skills and enthusiasm for the position.

We are looking for an enthusiastic and motivated individual with a passion for customer service looking for their next step within in an office-based environment. Experience isn’t essential in this role, full training will be provided, however you must have strong IT skills and an excellent telephone manner. You will be working closely with account managers, providing first class customer service over the telephone and email. Responsibilities as a Client Service Advisor:

Handling inbound calls from customers.
Providing technical and billing support.
Supporting the wider team with administration duties.
Processing orders on to the internal system.
Providing customer focused and accurate solutions.
Dealing with customer complaints where required.

Requirements to be considered for the role of Client Service Advisor:

Excellent communication skills written and verbally.
Have a positive attitude towards learning.
Good problem-solving skills.
Excellent IT skills.

For more Information on the role please contact Kirsty Chan on . We would like to thank you for taking the time to apply for this vacancy. If you are not selected for this particular position, your CV will be kept on file and you may be contacted for other suitable roles in the future.

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