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Your new companyAre you a technically skilled problem-solver with a passion for delivering exceptional customer support? A global organisation is seeking a Technical Support Engineer. To join their dynamic team. This is a fantastic opportunity to work in a collaborative environment where your expertise will directly impact customer satisfaction and product success.Your new roleIn this hands-on support role, you'll be the first point of contact for customers experiencing technical issues. Whether it's a bug, a data sync issue, or a usability question, you'll investigate, troubleshoot, and resolve-or escalate-each case with care and clarity.
- Respond to inbound support requests from external customers
- Diagnose and resolve issues related to app functionality, data, or integrations
- Offer alternative solutions or escalate complex cases to senior developers
- Communicate clearly and consistently with customers throughout the process
- Document findings and contribute to internal knowledge sharing
- Collaborate with the wider support and development teams to improve the product
What you'll need to be successful
- A degree in Computer Science or a related field (B.Sc. or M.Sc.)
- A strong interest in coding and software development
- Experience or familiarity with one or more of the following:
- PHP, JavaScript, .NET, Java, Python, or C#
- Excellent communication skills and a customer-first mindset
- A methodical, detail-oriented approach to problem-solving
- Experience supporting SaaS applications is highly desirable but not essential.
- Familiarity with CRM platforms is desirable but not essential.
- Exposure to platforms such as Oracle, Microsoft SQL Server, or Microsoft IIS would be highly sought after.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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