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Product Support Technical Engineer - MDS (Managed Desktop Service)
Salary: £50,000 - £60,000 Per Annum Plus Hybrid Working and Excellent Benefits
Security clearance at BPSS required
Location: Hybrid working - 2 days per week onsite in Solihull, rest remote working
Working with cutting-edge Microsoft technologies in a dynamic IT environment, this role involves troubleshooting, maintaining, and optimising infrastructure components to ensure high availability and performance.
The successful candidate will act as a Product Support Technical Engineer to specialise in supporting the Managed Desktop and Laptop estate, with a strong focus on leveraging the Microsoft Intune platform.
The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively in a team environment.
The role will need to be able to work with 3rd party providers of service and act as an 'on-the ground' lead for the team, providing expert insight into the actual configurations and deployments they support.
This role offers the potential for progression into higher leadership positions within the business, such as Product Owner or Product Manager.
Technical Expertise/Certifications:
- Proven experience in Windows device management and endpoint administration
- Strong expertise in Microsoft Intune, Autopilot, and SCCM (with a focus on migration)
- Experience in device provisioning, Windows 10/11 imaging, and profile management
- Knowledge of Microsoft 365 security, conditional access policies, and identity protection
- Scripting and automation skills (PowerShell required)
- Understanding of networking fundamentals, Group Policy, and Active Directory/Azure AD
- Experience with MDM/MAM policies, compliance policies, and Windows Update for Business
- This role will be required as a minimum to obtain and retain BPSS clearance and depending on the MDS Standard Service may require SC clearance
- Microsoft Certified: Endpoint Administrator Associate (MD-102)
- Microsoft Certified: Modern Desktop Administrator Associate (MD-100/MD-101)
- ITIL Foundation Certification (Preferred)
- CompTIA A+ / Network+ (Beneficial)
If your background aligns to the above requirements - please submit your application to Jackie Dean at Jumar for consideration. Candidates must be UK based and have the right to work in the UK without any restrictions.
Jumar takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
