Customer Service Officer

Adecco

Posted a month ago, valid for 5 days

South Croydon, Surrey CR2 0JT, England

£16.25 per hour

Part Time

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Sonic Summary

The job title is Customer Service Officer based in Croydon, offering an hourly rate of £16.25 PAYE.
This is a full-time position requiring 36 hours of work per week, with a hybrid working option available.
The contract length is for 3 months, with the possibility of extension, and the start date is ASAP.
Candidates must have experience in a customer-facing role, particularly working with vulnerable individuals and their carers.
Strong interpersonal skills and the ability to use IT systems are essential, with prior experience required for applicants.

Job Title: Customer Service Officer

Location: Local authority based in Croydon

Hourly rate: £16.25 PAYE

Contract Length: 3-month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 36 hours- Hybrid working available

ASAP Start

Job Duties:

Being the first point of contact for interaction with vulnerable clients and their carers.
Take decisions within established procedures dealing with end user and prescriber queries and issues.
Ability to work flexibly to support the move to stretched working days and weekend operating as required.
Liaising with external clients and internal company functions, to arrange daily work schedules for equipment deliveries and collections.
Co-ordinate delivery priorities with logistics and technical officers, in accordance to company guidance standards, ensuring that urgent requests are initiated in a timely fashion.

Person Specification: The ideal candidate must have:

Ability to work with vulnerable individuals, including adults with disabilities, mental health conditions, or older people.
Experience liaising with carers and understanding their needs and challenges
Previous experience in a customer facing role
Strong interpersonal skills, including empathy, patience and active listening
Competent in using IT systems

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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