Back to searchAdministration Assistant
thefutureworks
Posted 7 hours ago, valid for a month
Southam, Warwickshire CV47, England
£23,000 - £24,000 per annum
Full Time
By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.
Sonic Summary
- The job is for a permanent Administration Assistant position based in Southam, offering a salary of £(phone number removed) per annum for a full-time role of 35 hours per week, Monday to Friday from 09:00 to 17:00.
- The role involves providing a professional first point of contact for visitors and callers, as well as administrative support to the Conveyancing and Private Client departments.
- Candidates should have previous experience in a customer-facing role and demonstrate strong customer service skills, with a preference for those familiar with case management systems.
- Excellent keyboard skills and proficiency in Microsoft Outlook and Word are required, along with the ability to handle difficult situations professionally and maintain client confidentiality.
- This position is ideal for individuals with a friendly demeanor, good communication skills, and the ability to work well in a team, with a minimum of one year of relevant experience preferred.
Southam
Full time
(phone number removed) per annum
35 hours Monday- Friday 09.00-17.00
We are currently supporting our Southam-based client to recruit for the permanent position of Administration Assistant.
Job Purpose:
* To provide a friendly, helpful, and efficient first and continuing impression to all callers to Reception, either by telephone or in person, whatever the circumstances
* To provide administrative support to Conveyancing and Private Client departments
* To work in accordance with the Firm's Manual and to act always in an appropriate way as an employee of a professional practice
Key Responsibilities:
Reception:
* Being the first point of contact for all visitors to the office, responding to enquiries where possible and signposting/taking details for relevant departments
* Answering telephone promptly in a clear and confident manner and forwarding the caller to the appropriate person or voicemail as per telephone procedure
* Taking brief messages in respect of calls which cannot be dealt with at the time, making sure to pass on all messages taken
* Logging in all visitors to Reception and all general enquiries, new business walk-ins and phone enquiries into computerised system
* Receiving all scheduled visitors into Reception and notifying relevant member of staff immediately on their arrival
* Ensuring that all deliveries to Reception are notified to appropriate person as soon as possible
* Verifying of Anti Money laundering (AML) documents correctly before scanning
* Scanning and sorting of post for all departments, if requested to do so
* Check all monies brought into Reception and issue a receipt. Notify Fee Earners, Secretaries, Accounts staff or Credit Control staff immediately for collection. Money to be recorded and signed for on collection
* Taking bookings for meeting rooms
* Always keeping reception area tidy
* Emailing all staff as to any unknown post as per unallocated post procedure
* Ensuring all incoming new enquiries via phone, email or in person are entered on to the Prospect register in Tikit
* Preparation of outgoing post and taking to the relevant place for posting
Administration support:
* Undertaking typing and secretarial work for fee earners as and when required
* Making appointments for clients
* Preparing files for closing and archiving as and when required
* Providing general administrative assistance to fee-earning departments
* Maintain and protect client confidentiality at all times internally and externally
Knowledge and Experience:
* Previous experience of working in a customer facing role, with demonstrable customer service skills
* Excellent keyboard skills with a good knowledge of Microsoft Outlook and Word. Case management system experience would be advantageous
* Uses initiative when dealing with clients or potential clients
* Knowledge of telephone systems and the ability to use telephone system skilfully
* Efficiency to deal with awkward situations and difficult clients in a professional manner
* A friendly manner together with patience and a clear speaking voice
* Ability to be a team player and flexible outlook
* Ability to remain discreet and always maintain client confidentiality at all times
