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- Be first point of contact for all visitors at reception and provide administration support, ensuring the smooth functioning of the front desk.
- Direct all visitors to the correct or relevant member of staff.
- Answer incoming calls promptly and professionally, directing callers to the appropriate personnel or voicemail, and taking detailed messages when necessary.
- Maintain a log of all visitors to Reception, welcoming scheduled visitors, and promptly notifying staff of their arrival.
- Notify appropriate staff members of any deliveries.
- Check that all monies received at Receptionist is dealt with accordingly, through issuing a receipt and notifying the relevant staff member that a collection is required immediately.
- Verify Anti Money Laundering (AML) documents.
- Handle scanning and sorting of posts for all departments upon request.
- Manage bookings for meeting rooms.
- Maintain high standards and keep the receptionist area tidy.
- Enter all incoming new enquiries via phone, email, or in-person onto the Prospect register in Tikit.
- Ensure all incoming and outgoing post is received correctly and sent accurately.
- Previous experience in a customer-facing and administrative role is preferred.
- Proficiency in telephone systems and adept at handling calls with professionalism.
- Excellent keyboard skills with a strong command of Outlook, Word, and Excel.
- Demonstrated commitment to excellent client care.
- Strong interpersonal and communication skills.
- Exceptional organisation and administration abilities.
- High level of accuracy and attention to detail.
- Ability to maintain discretion and always uphold client confidentiality.
- Monday-Friday 9am-5pm (35-hour week).
- 23 days annual leave (increasing to 27 days with length of service).
- Office Closure between Christmas and New Year (1 day’s holiday must be allocated).
- Private Health Care Scheme.
- EAP for employees and families.
- Death in Service (3x annual salary).
- Enhanced company sick pay.
