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This is an exciting opportunity for a Customer Service Sales Advisor to join a reputable company in the industrial and manufacturing sector. The role is based in Southampton and focuses on delivering exceptional customer service while supporting sales activities.
Client Details
This organisation operates within the industrial and manufacturing industry, offering high-quality products and services. As a medium-sized enterprise, they are dedicated to maintaining high standards and meeting the needs of their clients.
Description
The key responsibilities for the Customer Service Sales Advisor role are:
- Provide excellent customer service support to clients via phone and email.
- Process orders and ensure accurate data entry into the system.
- Assist the sales team with customer enquiries and product information.
- Handle customer complaints efficiently and professionally, ensuring resolution.
- Maintain up-to-date knowledge of the company's products and services.
- Collaborate with internal teams to ensure smooth operations and customer satisfaction.
- Support sales initiatives by identifying potential upselling opportunities.
- Prepare and submit reports related to customer interactions and sales support activities.
Profile
A successful Customer Service Sales Advisor should have:
- Experience in customer service and sales support, preferably in the industrial or manufacturing sector.
- Strong communication and interpersonal skills.
- Excellent organisational and multitasking abilities.
- Proficiency in using computer systems and software for data entry and reporting.
- A proactive approach to problem-solving and customer satisfaction.
- Ability to work effectively both independently and as part of a team.
Job Offer
- Competitive salary offered
- Temporary to Permanent position.
- Supportive and collaborative working environment in Southampton.
- Comprehensive training and development opportunities.
If you are passionate about customer service and sales, and are looking for a rewarding role in Southampton, this could be the perfect opportunity for you. Apply today to take the next step in your career.
