Digital Customer Support

Dynamite Recruitment Solutions Ltd

Posted a day ago, valid for a day

Southampton, Hampshire SO19 1BQ

Full Time

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Sonic Summary

The position is for a Digital Customer Support Agent in Southampton Central, requiring strong digital communication skills.
Candidates should have at least 1 year of experience in a customer support role and a salary of approximately £25,000 per year is offered.
Key responsibilities include responding to customer queries through various digital platforms and guiding applicants through loan processes.
The role offers benefits such as a bonus scheme, 22 days of holiday plus bank holidays, and a pension plan.
Candidates should possess excellent written communication skills and a proactive approach to teamwork and problem-solving.

Bonus scheme, 22 days holiday + bank holidays (increases with service), Casual dress code, Life cover (4x salary), dental scheme, pension & more! Join a growing team where your digital communication skills will make a real difference. As a Digital Customer Support Agent, you'll provide support through channels like email, live chat, WhatsApp, SMS, and social media—helping customers through loan applications and account management. What You'll Be Doing:

Respond to customer queries across multiple digital platforms
Guide applicants through loan processes and documentation
Support existing customers with account questions and payments
Identify and assist vulnerable customers with tailored care
Flag potential fraud or risks appropriately

What We're Looking For:

Strong written communication with a human touch
A positive, proactive approach to teamwork and problem-solving
Comfortable using multiple systems and tools
Eager to learn and take on new challenges

What You’ll Get:

Access to cutting-edge tools and AI technology
Experience in a regulated, customer-focused environment
Independence and flexibility within a supportive team
Opportunity to grow with a small, impactful company

Southampton CentralFull-time | 37.5 hrs/week | Shifts between 8am–6pmApprox. 1 Saturday/month + 1 bank holiday/year

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