Senior Technical Support Engineer

Senior Technical Support Engineer - Linux, Windows, SQL, AWS

Hybrid | 2 days per week in the Southampton Office
Full-time | Permanent

Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.

We're looking for a Senior Technical Support Engineer to play a critical role with a high priority customer, providing expert guidance and support to their end users on the efficient and effective use of their software solution.

What We're Looking For

• Linux operating System:
• Experience using terminal sessions (e.g., PuTTY, native SSH).
• Good at executing Linux commands confidently for daily operational tasks and troubleshooting.
• Additional Linux skills, including scripting and system administration basics.

• Windows Operating System:
• Complete knowledge required to debug application issues hosted on Windows platforms.
• Ability to work with Windows logs, services, Event Viewer, IIS, and resource monitoring tools to isolate and resolve application-related issues.

• Database Skills:
• Strong understanding of query executions across databases.
• Hands-on working experience in executing and debugging SQL queries in live environments.
• Familiar with DML, DDL, DCL, TCL statements and their appropriate usage.
• Well-versed in database-related issue handling, including deadlocks, slow query troubleshooting, and monitoring.

• Cloud Understanding:
• Awareness of cloud architecture and structures (e.g., IaaS, PaaS, SaaS layers).
• Knowledge of entities involved in cloud environments, including VMs, storage, networking, IAM, and monitoring.
• Moderate troubleshooting skills for issues related to cloud infrastructure and applications.

If you're a problem-solver who thrives on digging deep into technical challenges and wants to join a team that's building something globally meaningful, we'd love to hear from you.

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Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.