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Customer Service Advisor x 2
Nottinghamshire - hybrid after training
13.62 per hour
Monday to Friday 8 -4 / 9-5
June start. Long-term temporary contract
Harper Recruitment Group are looking for 2 articulate and accurate customer service professionals to join a well-established, global organisation. This is an excellent opportunity, with the potential to become permanent for the right candidate.
What does the role involve?
- Accurately placing and amending orders for customers with an existing account
- Translating orders into the system (Salesforce and SAP)
- Ensuring orders are accurately placed with no errors and meet shipping restrictions
- Answering high-volume telephone calls and emails
- Acting as the first point of contact for queries relating to stock availability, product information, website support, delivery updates, and aftercare resolution.
- Showing initiative and genuine care to resolve customer queries
- Building rapport with the customer base
- We need passionate and motivated individuals who will give customers a positive experience every time!
Who are we looking for?
- Customer service experience in an environment where accuracy is key
- Precise attention to detail
- A good listener and able to work as a team
- An excellent timekeeper
- MS Office proficiency is a must, experience in Salesforce would be beneficial
If successful, you will be office-based for approx. 4 weeks of training. After training, you can work 3 days from the office and 2 days from home per week (following a rotational rota).
Submit your CV today to apply!
Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within three business days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
