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Your new company
Working for a corporate business based in Nottingham. You will work as part of a small team and support the day-to-day, compliance coordination of the contract.
Your new role
You will provide support to the client and answer calls and emails in a professional and timely manner.* Determine the nature and priority of faults based on information provided
* Raise and assign work orders to relevant resources.
* Ensure work is scheduled and in accordance with SLAs, and update clients' internal systems.
* Review of all sub-contractors submitted paperwork to ensure management of CAFM
* Support with managing the supply chain and drive them to attend within required SLA's
* Allocation of internal engineers for call-outs and maintenance visits, driving the engineering team to attend to all call-outs within required SLA's.
* Monitoring calls received from the customer through call completion and updating records
* To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance with the contract scope and service levels
* Promote and maintain company culture throughout teams
* Manage system as a key user
What you'll get in return
Monday to Friday
40 Hours a week
Office-based
Possible temp to perm
Contract until Sept 2025
12.21PH
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
