Complaints Officer

Complaints Officer
Location: Ashfield District Council, Urban Road, Kirkby, Nottingham, NG178DA
Start Date: ASAP                                               
Contract Duration: 6+ Month
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 25.04 per hour
Job Ref: OR16890
 
Job Responsibilities

• Collect and review information about complaints.

• Acknowledge complaints in writing.

• Help draft responses and investigation notes for complaints.

• Ensure complaints follow the Housing Ombudsman Service's guidelines and the council's policy.

• Prepare complaint information for the Housing Ombudsman Service.

• Support the implementation of recommendations and actions from complaints.

• Maintain accurate records of complaints.

Person Specifications
Must Have:

• Attention to detail.

• Good written communication skills.

• Ability to follow procedures and guidelines.

Nice to Have:

• Experience in complaint handling.

• Knowledge of the Housing Ombudsman Service's Complaint Handling Code.
   

 
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