Account Executive

As an Account Executive, you will manage customer accounts and ensure client satisfaction within the industrial and manufacturing sector. This role, based in St. Helens, requires a proactive approach to maintaining and growing business relationships.

Client Details

The employer is a well-established organisation within the industrial and manufacturing industry. It operates as a medium-sized business, providing tailored solutions to a diverse client base.

Description

• Manage and oversee a portfolio of customer accounts, ensuring high levels of service.
• Coordinate with internal teams to meet client needs and resolve issues promptly.
• Identify opportunities to upsell or cross-sell products and services to existing clients.
• Prepare and deliver account performance reports to stakeholders.
• Maintain accurate records of client interactions and transactions.
• Support the sales team with customer insights and feedback.
• Ensure compliance with industry regulations and company policies.
• Act as the first point of contact for client inquiries, ensuring timely responses.

Profile

A successful Account Executive should have:

• Previous experience in customer service or account management roles.
• An understanding of the industrial and manufacturing sector is preferred.
• Strong communication and organisational skills.
• The ability to manage multiple client accounts effectively.
• A proactive approach to problem-solving and client engagement.
• Proficiency in CRM systems and other relevant software tools.
• A commitment to delivering excellent customer service.

Job Offer

• A competitive salary of £30,500 - £38,500 per annum.
• Opportunities to grow within the industrial and manufacturing sector.
• Comprehensive training and support provided.
• A collaborative and professional work environment.
• Generous holiday leave and additional benefits