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We are seeking a motivated and skilled individual to join a shared Revenues & Benefits service that is committed to delivering excellence in the administration, billing, and recovery of Council Tax.
Location:
The successful candidate will be primarily based at the main office but may occasionally be required to work across various sites within the service area.
Key Responsibilities:
Provide administrative and clerical support as part of a team responsible for the billing, collection, and recovery of Council Tax.
Communicate effectively with members of the public through face-to-face interactions, telephone conversations, and written correspondence.
Accurately input, update, and retrieve data using computer systems and relevant software.
Interpret and apply complex and evolving legislation related to Council Tax administration.
Manage and prioritise workloads to meet operational deadlines while maintaining a high level of accuracy.
Work collaboratively within a team environment while also demonstrating the ability to work independently when required.
Essential Skills and Qualifications:
Strong communication skills, both verbal and written, to interact professionally with the public and colleagues.
Proficient computer skills with the ability to learn and use specialised software effectively.
GCSEs at Grade C or above in Mathematics and English, or equivalent vocational/academic qualifications or experience.
Ability to understand and apply complex and changing legislation.
Excellent organisational skills with a focus on accuracy and attention to detail.
Desirable Experience:
Previous experience in Local Authority Revenues and Benefits administration.
Familiarity with Civica or other Council Tax management software systems.
Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
