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Customer Engagement Executive
Office based - Stansted 09:00-17:00, Flexible with start & finish.
Circa 30,000 PLUS Quarterly Bonus!
This is a fantastic opportunity to work with an incredible growth focused and hugely successful business who we are very proud to partner with, as they expand their sales team. One definitely not to be missed!
If you are customer focused, natural sales mindset, wants to go above & beyond, bring new ideas to the table, this is the job for you.. keep reading.
Benefits.
- 21 days plus bank holiday ( increase with long service)
- Employee recognition rewards.
- Amazing company events!
- Free parking.
- Closed at Christmas.
- Quarterly Bonus.
- Progression opportunities.
About the Role
Are you ready to transform customer relationships into success stories? As our Customer Engagement Executive, you'll play a pivotal role in turning lower-spending clients into loyal partners, driving their growth and elevating their experience with us.
This isn't just another support position; it's an exciting opportunity to blend relationship building, commercial strategy, and internal collaboration. You'll ensure our customers feel valued, supported, and empowered to grow alongside us.
From proactive check-ins to seamless contract renewals, you'll be instrumental in delivering a friction less customer experience that fosters trust and long-term success.
What You'll Do
- Nurture a portfolio of clients, unlocking their growth potential.
- Act as a trusted advisor, showcasing how our solutions deliver real business outcomes.
- Identify cross-sell and up sell opportunities, collaborating with the sales team for tailored proposals.
- Monitor upcoming renewals and lead proactive engagement to secure continuity.
- Collaborate with sales and finance to create compelling, value-driven renewal packages.
- Be the main point of contact for your accounts,and connecting customers to the right expert
- Represent the voice of the customer in internal discussions.
- Track key account metrics and share insights with leadership to shape strategy.
- Partner with internal teams to enhance customer satisfaction based on direct feedback.
This Role Suits Someone Who...
- Loves building relationships and watching them flourish.
- Enjoys turning service into strategic outcomes.
- Aspires to make a significant impact on customer retention and satisfaction.
Ready to take your career to the next level?
Join our client's team as a Customer Engagement Executive and help redefine customer partnerships in a market-leading, award-winning company. If you're enthusiastic about solving customer problems and spotting commercial opportunities, we want to hear from you!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
