Operations Manager

Murray Recruitment are recruiting an Operations Manager on behalf of our client based in Glasgow.

Role Overview:

This is an exciting opportunity for a dynamic and experienced leader to take charge of daily operations within a fast-paced service environment.

The Operations Manager will oversee both office and field-based teams, ensuring optimal performance, adherence to safety standards, and exceptional customer satisfaction. The successful candidate will drive operational excellence, lead process improvements, and foster a culture of continuous development and compliance.

Key Responsibilities:

• Oversee daily operations across office and field teams.
• Ensure internal and client-specific KPIs are consistently met.
• Manage workflows to maintain efficiency, quality, and safety standards.
• Lead, mentor, and develop the team to meet operational and strategic objectives.
• Conduct employee appraisals and performance reviews.
• Manage budgets, support financial goals, and identify cost-saving initiatives.
• Drive compliance with industry regulations and company policies.
• Maintain proactive and professional communication with clients.
• Attend regular client review meetings.
• Conduct field audits to ensure quality and health & safety compliance.

Skills & Experience Required:

• Proven leadership and management experience within the mechanical, electrical, building services, or facilities management industry.
• Strong decision-making, organisational, and team development abilities.
• Demonstrated success in KPI achievement and process improvement.
• Excellent communication and client relationship management skills.
• Full UK driving licence and willingness to travel as required.

Package & Benefits:

• Competitive salary with attendance bonus.
• 25 days annual leave plus 8 statutory holidays.
• Sick pay entitlement.
• Company pension scheme.
• Company vehicle provided.
• Free on-site parking.
• Employee discount scheme.