Workshop Coordinator

Workshop Coordinator

Location: Stevenage

Hours: 7.00am – 4.00pm

Hadley James Ltd is a faced paced family run business based in Stevenage specialising in repairing commercial vehicles and plant machinery.

Main Purpose of the Job:

As a Workshop Coordinator, you are the vital link between our customers, suppliers and workshop, ensuring our vehicles’ visit with us runs as effortlessly as we promise. You will be highly organised, proactive and ensure the smooth running of the workshop.

Duties and Responsibilities:

Your role includes but is not limited to:

• Liaise with suppliers for parts pricing, availability and ordering
• Track and process parts returns, warranty claims, and core returns
• Booking-in vehicles for service
• Booking customer MOT slots
• Manage equipment documentation, including checking and arranging certifications:
  • Lifting equipment
  • Roller shutters
  • Compressors
• Maintain Health and Safety procedures ensuring company compliance.
  • Assist with risk assessments
  • Investigate, report, and record accidents, incidents, and near misses
  • Carry out site safety audits and provide actionable feedback
  • Fire warden duties, including running fire drills and routine checks of equipment

Desired Criteria

• Experience of working in a fast paced environment
• Previous experience, ideally in a transport or mechanical workshop environment
• Confident communicator—comfortable interacting with mechanics, customers  and suppliers
• Strong organisational skills and excellent attention to detail
• Good IT skills; experience with Quickbooks is an advantage
• A positive, flexible, team-focused approach
• Good time management
• Experience of Health & Safety compliance