Customer Experience Executive

Job Title: Customer Experience ExecutiveSalary: £25,000Job Location: StockportJob Type: PermanentPosted: 08/05/25

Customer Experience Executive - Join an Award-Winning, Dynamic company in Stockport

This Customer Experience Executive role is a fantastic opportunity to join a fast-paced, people-first business as part of a supportive and dynamic team based in Stockport. Reporting to the Finance Director, with day-to-day guidance from the Customer Services Manager, you will be responsible for delivering best-in-class service to our growing contractor and client base.

Working as part of the wider Customer Experience and Support team, you’ll be at the heart of operations—handling queries, managing communications, resolving issues, and providing solutions that make a real difference. This is a permanent, full-time position ideal for someone who thrives in a high-energy environment and takes pride in helping others.

You’ll liaise with internal departments including Payroll, Compliance, and Operations, ensuring every touchpoint with our customers reflects our commitment to outstanding service. Key tasks include managing communication channels (calls, emails, WhatsApp), supporting with payment and payroll queries, handling contract completions, addressing complaints, and helping contractors navigate our systems and benefits portals.

As someone with excellent interpersonal and organisational skills, you’ll play a vital role in maintaining customer satisfaction and strengthening client relationships.

This role offers the opportunity to grow within a fast-scaling, forward thinking and supportive companythat values innovation, teamwork, and integrity. Hard work is rewarded with:

• A minimum of 34 days holiday, including your birthday off
• Monthly team socials and company-wide incentives
• Past incentive trips include New York, Barcelona, and Las Vegas
• Access to a healthcare membership, fresh fruit and smoothies
• A brand-new office with a games room and on-site bar
• Opportunities for training, development, and real career progression

If you’re a driven, empathetic communicator who enjoys solving problems and delivering exceptional service, we’d love to hear from you. The closing date for applications is 17th of May 2025.

No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we are happy to accept applications from persons of any age for this role. By applying for this role, you accept our Terms and Privacy Policy, which can both be found on our website. We take the security of personal data very seriously, and by applying for this role you consent that we may hold your personal data on our database (CRM) for recruitment purposes.

Job Types: Full-time, Permanent

Pay: £25,000.00 per year

Schedule:

• Monday to Friday

Work Location: In person

Application deadline: 17/05/2025