Administrator

Administrator – Wayleave Department

Stockton-on-Tees, TS18 3TU

Full-Time, Permanent

Competitive Salary & Benefits 

Summary

We’re looking for an Administrator to join our busy Wayleave Department in Stockton on Tees. This is a fantastic opportunity to be part of a team responsible for managing over 60,000+ landowner consents and delivering high-quality customer service to both internal and external stakeholders.

This role offers excellent development potential through a pay-point based framework linked to competence, performance, and experience. You’ll be rewarded for continuous improvement and great performance, with full training provided.

Some of the key deliverables in this role will include:

• Responding to customer and landowner enquiries via phone and email.
• Completing simple legal agreements and processing compensation payments.
• Conducting landownership and environmental searches.
• Supporting Wayleave Officers by updating customers and landowners on project progress.
• Managing workflow tasks and assisting with planning submissions and payment reassessments.

What we’re looking for:

If you’re an experienced Administrator with a strong customer service background, excellent organisational skills, and the ability to thrive in a fast-paced environment, this role is for you.

• Competent in Microsoft Word and Excel
• Excellent communication and customer service skills
• Attention to detail, highly organised and analytical
• Previous customer service experience
• Ability to handle multiple enquiries efficiently

Benefits:

We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes:

• Salary Sacrifice EV Car Scheme
• Pension with a leading provider and employer contribution
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Free 24/7 365 Employee Assistance Program (including counselling and legal advice)
• Flexible benefits including Dental Insurance, Gym Memberships, Travel Insurance, Tax-Free Bikes
• Personal development programme

Next Steps: 

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.  

We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.  About Us 

Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. 

You will be working as part of a team where we are committed to creating a culture where we treat each other fairly and with respect, recognising everyone as an individual. 

Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.

~inploi~ 

flow: 1 

posting: eucj 

category: administration