Claims Support Technician

The Davies Group

Posted a day ago, valid for 24 days

Stoke-on-Trent, Staffordshire ST1, England

not provided

Full Time

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Sonic Summary

Davies Group is seeking a Claims Technician for their Loss Adjusting division, offering a varied role with supportive management and promising career prospects.
The position involves managing Adjuster-led claims over £25k and requires strong communication skills to provide professional service to clients, suppliers, and customers.
Candidates should be able to manage incoming and outgoing communications while handling claim processes and caseloads independently in the Adjuster's absence.
The role includes reviewing and issuing reports, resolving customer queries, and appointing suppliers, with a focus on achieving the best outcomes for clients.
A salary of £30,000 to £40,000 is offered, and candidates should have at least 2 years of experience in claims management or a related field.

Varied role with supportive management and great career prospects

Davies Group, Loss Adjusting division is looking to recruit a Claims Technician to join our growing team. In this position, you will play a vital role in the management of Adjuster led claims, providing support to the Adjusters, and working actively on claims >£25k.

You will need to be a great communicator, dedicated to providing a professional and proactive service for clients, suppliers, and customers.

The successful candidate will liaise with a variety of individuals both internally and externally, while managing incoming emails, telephone calls, suppliers, clients and will be required to demonstrate the ability to manage claim processes and dedicated caseloads in the absence of the Adjuster.

Manage caseload in conjunction with Adjusters, acting autonomously within authority levels.
Answer inbound calls, taking action to support customers, suppliers, and clients.
Review and Issue reports to clients.
Resolve customer queries, questions, or complaints, working with all parties involved for the best customer outcomes.
Appoint suppliers and manage progress, independently of Adjuster engagement.
Make outbound calls to customer/supplier/clients.
Dealing with and actioning associated tasks in relation to claims.
Support the Adjuster with making technical decisions, within competency based delegated arrangements

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