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Customer service representative
Customer Service Administrator

Customer Service Administrator

Owen Daniels

Posted 7 hours ago, valid for 25 days

Stourbridge, West Midlands DY8 3LW

Full Time

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Sonic Summary

The client is seeking a Customer Service Admin to join their team in Brierly Hill on a permanent basis.
The role involves handling inbound inquiries, processing quotations and orders, and collaborating with both internal and external customers.
Candidates should have experience in a similar sales administration or customer service role, preferably within a manufacturing or fast-paced engineering environment.
The position requires excellent verbal and written communication skills and the ability to use ERP/Sales order processing software.
Salary details are not specified, but candidates should have relevant experience in the field.

Do you have a passion for delivering an excellent customer service to internal and external customers? Would you like to join a team where you can significantly influence the growth of the business?Our client design and manufacture automotive products and are looking for a Customer Service Admin on a permanent basis. The successful candidate will have worked within a manufacturing/fast paced engineering environment.Customer Service AdminPermanentMonday to Thursday 7:30 – 16:00 / Friday 7:30 – 13:00Flexibility on hours if neededSite based – Brierly HillCustomer Service AdminJob Description

Dealing with inbound enquiries and outbound requests from customers
Processing quotations and orders. Loading customer schedules/using customer portals when required
Working with internal and external customers
Work across multiple departments to meet customer requirements and resolving any customer concerns
Using ERP/Sales order processing software

Customer Service AdminEssential Experience/Skills/Qualifications

Experience carrying out a similar sales administration/customer service position
Excellent communication skills, both verbal and written
Experience working within manufacturing/engineering

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