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Operations Manager
Up to £45K
Stourbridge
About the role
The Operations Manager can confidently step into a complex, evolving environment and bring structure, stability, and leadership. This role isn’t just about keeping things running — it's about identifying what’s broken and rolling up your sleeves to help fix it. You need to be calm under pressure, operationally sharp, and personally invested in creating a healthy, high-performing team culture.
Unique opportunities
This is a unique opportunity for someone who wants more than a management job. Our Director is looking for a trusted partner — someone who sees this as a long-term opportunity to grow with the business, with the potential to step into a strategic leadership or partnership role over time.
Responsibilities - (but not limited to)
- Oversee the day-to-day operations of the business, including internal systems, workflows, and processes
- Work closely with team members and clients to ensure high levels of client satisfaction and on-time project delivery
- Identify operational inefficiencies and implement practical, sustainable improvements
- Foster a supportive, solutions-focused team culture — especially during periods of change or challenge
- Act as a steady, stabilizing presence within the organization during times of uncertainty or transition
- Partner directly with the Director on strategic initiatives and company-wide improvements
- Manage a range of office-related tasks, including scheduling customer visits, coordinating with vendors, and supporting general administrative needs
Person Specification
- Proven experience as an Operations Manager, or in a similar leadership role
- Strong organizational and problem-solving skills
- Excellent communication and interpersonal abilities
- Ability to remain calm, clear-headed, and decisive in high-pressure or unclear situations
- A hands-on, proactive mindset — you don’t wait for instructions; you make things better
Beneficial, but not essential
- Project Management experience
- Experience managing during periods of team transition or organizational change
- Background in small-to-mid sized, founder-led companies or startups
- HR or people operations experience
