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Newly created opportunity to work in a busy manufacturing company offering high end items to all business and private customer
The purpose of the role is to coordinate and supervise the day-to-day activities of the Planning and Sales Administration teams while also balancing customer demand with operational capability.
Main duties to include:
- Undertake and also ensure other sales administrators handle all customer orders, enquiries, and quotations are processed
- Accurately enter all orders onto ERP/MRP system
- Monitor open orders, lead times, and delivery dates, ensuring customers are kept informed of progress or potential delays.
- Liaise with other departments - production, warehouse, and dispatch - to ensure customer requirements are met
- Maintain customer records, pricing, and documentation in line with company policies.
- Handle any customer issues professionally, offering prompt resolution and communication
- Translate customer demand and order book data into clear and achievable production schedules.
- Coordinate closely with production supervisors to ensure plans are realistic and resources are available.
- Review daily and weekly production output, identifying variances and rescheduling where necessary.
- Monitor material availability in collaboration with procurement and stores.
- Prepare regular reports on production performance, lead times, and capacity utilisation.
The right candidate would ideally
- Have strong and proven supervisory/leadership skills
- Be able to delegate and prioritise workloads
- Be professional with strong communication skills
- Able to communicate with production and sales departments
- Eye for detail and a problem solver
- Have some experience in scheduling or planning but not essential
- Experience in supply chain or procurement also advantageous
In return, the company are offering
- Permanent opportunity with stability and growth
- Salary of 30-35,000k
- Full time working hours of 8.30am to 4.30pm
- Pension enrolment
