Back to search
Customer Success Specialist (Evenings) / Up to £24K / Leicester / Mon – Fri, 2:30 PM – 10:30 PM
Are you a people person with a passion for delivering outstanding service? Do you thrive in a fast-paced environment and enjoy making someone's day a little better?
Join Selective Marketplace Ltd – home to elegant womenswear brands Wrap London and Poetry Fashion – as our next Customer Success Specialist and be part of a close-knit team that truly values customer experience.
This is your chance to step into a rewarding, full-time evening role with a growing company that champions teamwork, quality, and a warm, welcoming culture.
Key Responsibilities of the Customer Success Specialist:
- Responding quickly and professionally to customer queries across email, chat, phone, and social media
- Supporting customers in the UK, US, and Germany (don’t worry, you don’t need to speak German!)
- Maintaining customer accounts and following up to ensure every issue is resolved
- Sharing feedback to help us improve our products and service
- Collaborating with a friendly team to deliver solutions and build trust
- Embodying the voice and values of our two beautiful brands
What We're Looking For:
- A superstar communicator with excellent English and razor-sharp people skills
- Confidence on the phone and in writing, with a helpful, can-do attitude
- Someone who enjoys working in a fast-paced, collaborative environment
- UK work authorisation (required)
- Own transport preferred due to shift hours and location (on-site only)
What’s on Offer?
- A permanent, secure role in a supportive and sociable team
- Competitive salary (£22,100 - £24,100, based on experience)
- Company pension
- Cycle to work scheme
- Generous employee discount
- On-site parking
- Fun company events and a real team spirit
Why Join Us?
At Selective Marketplace, our in-house Customer Success team is the heart of our business. We don’t upsell or cold call – we simply create smooth, enjoyable shopping experiences for our loyal community of fashion lovers. If you care deeply about people and pride yourself on top-notch service, this is the role for you.
Ready to let your career shine?
Click APPLY to submit your CV for this exciting new Customer Success Specialist position and join a company where your contribution truly matters.
