Back to search
Operations Clerk
Operations Clerk Job Role Overview
This position is responsible for overseeing the full spectrum of operational activities within the department, with a strong focus on international and domestic freight services. The role requires collaboration across departments, client interaction, financial oversight, and a dedication to service excellence.
Operations Clerk Key Responsibilities
Operational Management
- Oversee and manage all international and domestic freight operations (import/export via air, sea, courier, and land).
- Take full responsibility for the department’s operational effectiveness and efficiency.
- Identify and address business trends—both positive and negative—developing solutions in collaboration with the Branch and Operations teams.
- Promote and implement Best Practice processes to optimise gross profit and minimise financial risks.
- Ensure new business implementations follow structured processes to uphold service standards.
- Manage files and costs effectively, ensuring accuracy and control throughout.
Account and Financial Management
- Support the Sales team in account development and retention.
- Maximise profitability across all accounts; highlight and address underperforming or loss-making accounts with management.
- Liaise with the Finance team to resolve issues related to payables and receivables.
- Contribute to procurement efficiency by identifying key trade lanes with the Product team.
Customer and Supplier Relations
- Act as the primary link between customers and suppliers to meet delivery expectations.
- Provide quotations and monitor performance through centralised platforms.
- Ensure timely and professional resolution of customer issues.
- Consistently deliver high standards of customer service, exceeding expectations where possible.
Operations Clerk Customer Service Commitment
- Remain customer-focused and proactively identify new business opportunities within existing accounts.
- Maintain “Best in Class” service at all times.
- Take initiative to ensure every customer interaction enhances satisfaction and loyalty.
