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- Speak with customers by phone and own each complaint to resolution
- Gather facts, review outcomes, and arrange payments where needed
- Manage your caseload to hit targets
- Escalate concerns promptly and clearly
- Self-allocate new cases and keep work moving.
- Motor Insurance Complaints (at least 3 years’ experience)
- Confident phone manner and taking of clear, concise notes
- Strong judgement on when to escalate issues
- Proven end-to-end complaints handling with a proactive approach.
