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Customer Service & Sales Administrator
Location: Tewkesbury
Salary: £27,435 per annum
This position is being offered on a Temp to Perm basis
An excellent opportunity has arisen for a motivated and professional Customer Service & Sales Administrator to join a well-established business based in Tewkesbury. This role is ideal for someone who thrives in a fast-paced environment, enjoys delivering first-class customer service, and has strong organisational skills.
The Role
Working as part of a busy team, you will be responsible for handling a high volume of incoming calls and emails, processing sales orders, and ensuring a smooth flow of communication between customers, and internal departments. This role requires accuracy, efficiency, and the ability to provide exceptional customer service at all times.
Key Responsibilities
- Processing sales orders received via email, fax, and phone
- Ensuring all orders are accurately input into the system
- Liaising with customers and depot staff regarding orders and delivery issues
- Working closely with stock control and distribution teams
- Answering general customer enquiries and resolving queries
- Providing Reception and switchboard cover when required
- Investigating and actioning customer credit issues
- Assisting with invoice distribution and other administrative tasks
- Contributing to ad-hoc projects and supporting senior management when needed
Skills & Experience
Essential:
- Previous experience delivering excellent customer service
- Exceptional telephone manner and communication skills
- Strong organisational skills and ability to prioritise effectively
- High attention to detail with accurate data entry skills
- A proactive “can-do” attitude with the ability to work under pressure
- Strong interpersonal skills with the ability to work well in a team
- IT proficiency including MS Office (Word, Excel, Outlook)
Desirable:
- Previous experience in a sales or order-processing environment
What’s on Offer
- Competitive salary of £27,435 per annum
- A supportive team environment
- Opportunities for training and professional development
If you are an enthusiastic and adaptable individual with a passion for delivering exceptional customer service, we would love to hear from you.
Please send your cv to (url removed)
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