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Workshop Controller
Location : Wokingham, Near Reading
Salary : Competitive (Dependent on Experience)
Hours : Full-Time, 45 Hours per Week
About the Role
This is an exciting opportunity to join a leading and prestigious dealership in the automotive industry.
As a Workshop Controller, you will be responsible for coordinating the day-to-day operations, from job allocation and progress tracking to compliance checks and performance monitoring. Your goal will be to maximise productivity and profitability, while maintaining first-class service and safety standards.
Key Responsibilities of the Workshop Controller
- Manage and control the flow of work, ensuring all processes and procedures are followed.
- Allocate jobs to technicians effectively to optimise productivity and efficiency.
- Oversee job progress, authorising additional work when required.
- Guarantee quality and compliance checks are completed to ensure vehicles remain safe and roadworthy.
- Produce and review accurate job cards and documentation for all completed work.
- Identify and process warranty claims, ensuring all parts and paperwork are correctly handled.
- Monitor work loading and scheduling to ensure a consistent, balanced workflow.
- Lead performance reviews, encouraging a culture of quality, accountability, and first-time fixes.
- Maintain high standards of cleanliness, organisation, and health & safety compliance.
- Support excellent communication between technicians, service advisors, and customers.
- Ensure all work adheres to legal and regulatory standards, including vehicle legislation and safety regulations.
About You
- Proven experience in a Workshop Controller role or similar leadership role within a commercial vehicle or HGV environment.
- Strong understanding of workshop processes, compliance standards, and Operator's Licence requirements.
- Confident leader who can motivate and support a team to achieve great results.
- Excellent organisational skills with the ability to manage multiple priorities and deadlines.
- Strong communicator who delivers exceptional customer service.
- Commercially minded with a focus on efficiency, accuracy, and profitability.
- Proficient in IT systems; experience with management platforms (such as R2C, Truckfile, Kerridge, or similar) would be an advantage.
What We Value
We're looking for individuals who bring positivity, reliability, and respect to everything they do.
If you would like more information about the Workshop Controller role, please contact Sophie Ranson @ E3 Recruitment for a confidential chat.
