Senior Second Line Support Technician

Job Title: Senior Second Line Support Technician – Motorsport Industry

Location: Towcester, Northamptonshire
Type: Full-time | On-site with some travel
Travel: Occasional UK and international travel required
Driving Licence: Full UK driver’s licence and valid passport essential

Are you an experienced IT professional with a passion for high-performance environments? Join a leading motorsport organisation at the cutting edge of engineering and technology. We're looking for a Senior Second Line Support Technician to provide expert IT support across our UK operations and international events.

You’ll play a key role in the day-to-day running of our IT operations and infrastructure, supporting both office-based teams and our fast-paced trackside environments. Responsibilities include:

• Overseeing IT operations and contributing to software development support

• Troubleshooting hardware, software, and network issues (on-site & remote)

• Building, configuring, and deploying laptops and desktops

• Conducting routine system checks, backups, and security audits

• Delivering IT inductions and managing onboarding/offboarding processes

• Maintaining asset registers and performing annual audits

• Managing mobile devices, print solutions, and telephony systems

• Monitoring system alerts and responding to incidents

• Maintaining and updating internal knowledge bases

• Collaborating with remote and on-site teams and key stakeholders

• Supporting and managing international remote IT setups at events

Essential Skills & Experience:

• Minimum 3 years’ experience in IT support, ideally in a service delivery capacity

• Strong technical knowledge of Microsoft Server, Active Directory, Azure, and Microsoft Defender

• Experience with virtualization platforms (ideally V-Sphere and Hyper-V)

• Solid networking skills (switching, routing, VLANs)

• Confident communicator with excellent customer service skills

• Self-starter with strong problem-solving and analytical abilities

• Able to adapt quickly to a dynamic, high-pressure environment

Desirable Extras:

• Experience with antivirus tools like Microsoft Endpoint and Huntress

• Catia 3DX administration

• Familiarity with JIRA and Confluence

• AV over IP (video distribution) experience

• Cisco networking knowledge

• SonicWall firewall management

• Project management capabilities

• Based at our clients Towcester headquarters, with occasional travel to local satellite offices

• Willingness and ability to travel internationally on an occasional basis

You'll be joining a world-class motorsport company where performance, precision, and innovation are part of daily life. If you're looking to take your IT career to the next level in a unique and fast-paced industry, we’d love to hear from you.

INDKTT