Customer Service Manager

Customer Service Manager - Pitstone

Think Specialist Recruitment are working exclusively with a well established and thriving organisation that are currently going through a period of growth and looking to recruit for a Customer Service Manager to join their team.

Our client is a distributor of an extensive range of products in their specialist industry. They have a well-established Customer Service team at present but are keen to add someone to their team to help drive performance as they look ahead to a busy and fruitful 2026.

The ideal candidate will be someone who is a strong Customer Service Advisor and Administrator with prior experience in a Senior role where they have previously led a team and been responsible for the performance of the Customer Service Department. Due to the nature of our clients business, the ideal candidate will need to be someone well organised that has a great attention to detail as there are a lot of details involved with the products sold.

We are working with a fast-growing, energetic and ambitious company who boast a fun and supportive work environment. They are based in new modern offices in Pitstone having moved there within the last year. They have ambitious visions for growth over the next few years and value their employees. Please note, that due to the location of the premises candidates will only be considered if they are able to drive or live within a short commute. This is also a fully office-based role!

Our client is offering an attractive salary of 40k to 42k, along with a bonus (based on company performance), modern working offices, progression opportunities, quarterly team events and an early finish on a Friday in order to kick-start your weekend!

Duties include:

• Liaising with existing Customers to ensure their accounts are well maintained.
• Building and maintaining long-lasting relationships with Customers and suppliers.
• Sourcing new products for Customers from global suppliers.
• Providing new Customers with product support and enquiries.
• Speaking to Customers to provide correct product quotations, ensuring the correct information is supplied.
• Processing customer orders, ensuring all relevant information is correctly inputted on CRM.
• Liaising with Suppliers to chase up stock enquiries or general queries.
• Take ownership for certain Customer accounts you are assigned.
• Manage the shared enquiries inbox.
• Oversee the running of the Customer Service team, providing support to team members and acting as the Senior point of contact for Customers to report to.
• Deal with any Customer complaints, ensuring complaints are resolved within a timely manner.
• Helping to contribute to improvements in our clients internal processes to help streamline workflow.

Candidate requirements:

• Well organised individual who is able to work to tight deadlines.
• Demonstrate an adaptable approach, with a commercially minded view.
• Compute literate with previous experience using a ERP system and a good working knowledge of Excel.
• Able to work as part of a team, and also operate successfully when working independently.
• Strong Customer Service skills, willing to go the extra mile to ensure service levels remain high.
• Previous experience processing orders is imperative.
• Confident communicator who is happy to pick up the phone and isn't afraid of speaking to Customers from a number of different industries.
• Able to demonstrate prior experience leading a team or working in a Senior Customer Service/Sales Administration position previously.
• Great attention to detail, need to be a stickler for information to ensure product details are processed on CRM properly.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support