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2nd Line Technical Support Advisor - Truro

Spectrum IT Recruitment
Posted 2 days ago, valid for 2 days
Location

Truro, Cornwall TR1 2XR, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • An exciting opportunity exists for a 2nd Line IT Support Advisor to join a growing company that emphasizes high-level customer service in its Managed Services offerings.
  • Candidates should have experience in a 2nd line support role, with skills in Office 365, Azure, Active Directory, Exchange, and networking.
  • The position requires strong communication skills and a person-centered approach, with a focus on customer satisfaction.
  • The role offers a hybrid working model, with three days per week in the Truro office, and opportunities for career development and progression.
  • The salary for this position is competitive, and applicants should have relevant experience in an MSP environment.

We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of customer service is pivotal towards their Managed Services offerings, therefore the successful candidate will be a strong communicator via email, phone and email with a person-centred approach.

If you are looking to join a company where you can grow, developer your skills and build a long-term career, this is the opportunity for you!

Essential Requirements:

  • Experience in a 2nd line support capacity - telephone, email etc.
  • Office 365 / Azure
  • Active Directory
  • Exchange
  • Networking - DNS, Firewalls, Routers
  • Customer focused

Desired Skills:

  • Certifications - MCITP, CompTIA, Network+
  • Experience in an MSP environment
  • Telco exposure

The company offer a great company culture, paired with training and opportunities for progression.

The role is hybris working, 3 days per week in the Truro office.

Please apply to this advert or email your CV to

Applicants must be based in the UK.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.