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Role: Customer Service Assistant
Location: Wakefield, WF2, Parking on Site
Role Type: Permanent
Pattern: Monday to Friday, 08:30 - 17:00
Hybrid: One day working from home after training period
Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic team environment? If so, we have the perfect opportunity for you! Our client is seeking a dedicated and enthusiastic Customer Service Representative to join their vibrant team on a full-time, permanent basis.
Role Overview:
As a Customer Service Representative, you will act as the face of our client's brand, providing top-notch service to customers. You will address inquiries, resolve issues, and share your extensive knowledge of our product offerings. Your mission? To enhance every customer's experience and ensure their needs are met!
Key Responsibilities:
- Provide Amazing Service: Demonstrate a clear understanding of customer needs by taking ownership of queries and driving them to resolution.
- Collaborate Across Departments: Work closely with various teams to develop solutions for customer issues, ensuring smooth operations.
- Accurate Reporting: Prepare timely reports on customer order fulfilment and KPIs to help the business track progress.
- Manage Customer Data: Input and maintain data accurately in customer systems, ensuring all information is up to date.
- Handle Customer Orders: Process orders efficiently via various systems, ensuring a seamless experience for customers.
- Clear and Concise Communication
- Team Player
- Customer Focus
- Basic skills in MS Office (Word and Excel)
Why this business?
- A collaborative and cheerful work environment where your ideas are valued.
- Opportunities for professional development and career progression.
- A chance to be part of an organisation that prioritises customer satisfaction and team spirit.
If you're ready to take on a rewarding role that allows you to showcase your customer service skills, we want to hear from you! Join us in creating memorable experiences for our customers and be a part of something great!
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
