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Job Title: 1st/2nd Line SupportLocation: Wakefield - Site BasedSalary: £28,000 to £30,000Benefits: Pension, Health plan
This is a growth opportunity for someone with experience in 1st/2nd line support in a service desk environment that it looking to get involved in more desk-side support and also work on projects.
The company has grown organically and by acquisition and a key project is to migrate all parts of the group into one 365 tenant and standardise their systems and processes.
There is a significant emphasis placed on project work due to the growing nature of the business and you will be expected to play a large part in projects.
You will join a team that works across their group of companies providing 1st & 2nd level technical support as well as delivery of infrastructure and network changes within physical and virtual locations.
What are we looking for?You will have a few years' experience in a 1st/2nd line service desk support role, used to triaging technical issues and working in a ticket-based service desk system.
Your technical knowledge will ideally include most of the following:
- MS Office 365 configuration, and administration.
- Experience of Microsoft Server support and administration
- Exposure to Azure Virtual Services including VMs, VPN and consumption management.
- Microsoft Active Directory support and administration
- Basic Networking
- Cyber security awareness and incident response
- You must have a Full Driving License
