Scheduler

Tailored Recruitment are working with a leading employer in Wakefield to recruit an experienced Scheduler.

Overview:
We are seeking an experienced and highly organised Scheduler to coordinate and support a team of service engineers operating across the North West region. This is a key role within our operations team, ensuring efficient deployment of engineers to meet customer demands while maintaining high service standards.

Key Responsibilities:

• Schedule and coordinate the daily activities of service engineers across the North West area.

• Manage incoming service requests, prioritising tasks based on urgency, location, and resource availability.

• Act as the main point of contact between engineers and clients, ensuring smooth communication and updates on service times.

• Optimise routes and schedules to maximise efficiency and minimise downtime.

• Monitor and track job progress, ensuring timely completion and adherence to SLAs.

• Handle reactive and planned maintenance bookings.

• Maintain accurate records of job details, engineer availability, and customer communications.

• Provide support in managing emergencies or last-minute changes to the schedule.

Requirements:

• Proven experience in a similar scheduler, coordinator, or dispatch role.

• Strong organisational skills with the ability to manage a busy and dynamic workload.

• Excellent prioritisation and problem-solving abilities.

• Effective communication skills both written and verbal.

• Proficiency with scheduling software and Microsoft Office Suite.

• Experience in a service or engineering environment preferred.

• Calm under pressure with a proactive and adaptable approach.

• Ability to build strong relationships with Customers

What We Offer:

• A supportive team environment.

• Opportunities for growth and development.

• Competitive salary and benefits package.