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Service Delivery Manager
Location: Wakefield, WF3
About us
A fast-growing Engineering , dynamic business with ambitious plans for expansion in 2026. We are committed to delivering exceptional service to our clients and maintaining the highest standards across all areas of our operations. As part of this growth, we are seeking a strong, commercially aware Service Delivery Manager to lead our team and drive performance.
The Role
This is a key leadership position within our Service Delivery Team, responsible for managing a team of engineers and ensuring the successful delivery of both reactive and planned maintenance services. The successful candidate will be expected to lead with authority, maintain discipline, and ensure that all aspects of service delivery meet high standards.
Key Responsibilities
Engineer Management:
Directly manage a team of engineers, ensuring they are motivated, productive, and aligned with delivery expectations.
Communicate clearly and consistently to manage workloads, priorities, and client expectations.
Service Delivery Oversight:
Oversee all aspects of reactive and planned maintenance, ensuring timely and high-quality execution.
Maintain urgency and energy across all delivery activities.
Client Communication:
Maintain constant contact with key clients to ensure satisfaction and manage expectations.
Represent brand values in all client interactions.
Commercial Performance:
Retain and grow GP margin through efficient service delivery and cost control.
Support the Sales Team by aligning delivery with commercial goals.
Performance & Discipline:
Deliver all KPIs and enforce agreed operational disciplines.
Conduct regular reviews of team performance and service standards.
Team Leadership:
Foster a strong team spirit while maintaining clear authority as the Manager.
Be prepared to adopt a firm management style when necessary to achieve results.
Candidate Profile
Strong Character & Leadership:
Comfortable leading without needing to be “everyone’s friend.”
Able to make and enforce decisions with confidence and clarity.
Commercially Savvy:
Understands the financial impact of delivery decisions and acts accordingly.
Energetic & Motivational:
Brings consistent energy to the team and drives urgency in all aspects of delivery.
Clear Communicator:
Maintains open and effective communication with engineers, clients, and internal teams.
What We Offer
Full support from senior leadership
A key role in strategic growth plans for 2026
A fast-paced, high-performance culture
If you have any questions regarding this role, please contact Jake Norfolk-Lee at Interaction Recruitment.
INDLEE
