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Operations Director

Nigel Wright Group
Posted a day ago, valid for 4 days
Location

Walsall, West Midlands WS4 1PL, England

Salary

£65,000 - £70,000 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Company is a leading UK manufacturer and retailer of high-quality DIY products, known for its extensive range of customisable designs and exceptional customer service.
  • They are seeking an experienced Operations Director to enhance production, logistics, and customer service departments.
  • The ideal candidate will have a minimum of 5 years in an operational leadership role within manufacturing or logistics, preferably in a B2C environment.
  • Key responsibilities include developing operational strategies, overseeing manufacturing operations, and managing logistics and customer service excellence.
  • The salary for this position ranges from £65,000 to £70,000 per year, plus benefits.
The CompanyA leading UK manufacturer and retailer of high-quality DIY products. Renowned for their extensive range of customisable designs and swift delivery, priding themselves  on exceptional customer service and craftsmanship.The RoleOur client is seeking an experienced and strategic Operations Director to lead and enhance production, logistics, and customer service departments. This pivotal role involves streamlining operations, optimising supply chains, and ensuring outstanding customer satisfaction, aligning with our commitment to excellence.Key ResponsibilitiesStrategic Leadership•    Develop and implement operational strategies to support business growth and efficiency.•    Collaborate with senior management to align operational goals with company objectives.•    Analyse performance metrics to drive continuous improvement across departments. Production Management•    Oversee daily manufacturing operations, ensuring quality standards and timely delivery.•    Implement lean manufacturing principles to enhance productivity and reduce waste.•    Coordinate with the production team to manage capacity planning and workflow optimisation.Logistics & Supply Chain•    Manage end-to-end logistics and fleet, including the relationship management of external courier.•    Develop contingency plans to address potential disruptions and maintain service levels.Customer Service Excellence•    Lead the customer service team to deliver exceptional support and resolve issues promptly.•    Implement systems to monitor customer satisfaction and feedback for service improvements.•    Foster a customer-centric culture across all operational touchpoints Compliance & Safety•    Ensure all operations comply with health and safety regulations and industry standards.•    Promote a culture of safety and continuous compliance improvement.The PersonThe successful candidate will have a minimum of 5 years in an operational leadership role within manufacturing or logistics, preferably B2C environment.Proven track record of improving operational efficiency and customer satisfaction.Strong knowledge of supply chain management, production planning, and customer service best practices.Excellent leadership, communication, and problem-solving skills.Proficiency in ERP systems and data analysis tools.This position will suit someone looking to significantly impact a growing, exciting company.Salary£65,000 - £70,000 per year, plus benefits

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.